Team Spotlight: Jay

At EP Financial, people are at the heart of everything we do.

We are passionate about helping our clients be their best financial selves and our team be their best selves at work.

Our people are talented in their fields and gain hands-on entrepreneurial experience by bringing new financial products and concepts to life, every day.

At the core of our EP Homes division is none other than our Property Manager, Jay.

Meet Jay

Jay joined the EP team with a combined 15 years of experience in both commercial and residential property management.

As the Property Manager for EP Homes, Jay interacts with our Bridge to Homeownership™ clients on a daily basis and is always there to lend a helping hand.

A typical day for him consists of producing reports in the morning, going through client lists, scheduling home visits with clients, assisting with any operational system changes, and gathering information and analysis for system development.

Where it all started

Jay’s previous experience was in commercial property management for nearly 15 years. Looking for a new challenge, he jumped into residential property management four years ago.

When asked what the main difference between commercial and residential property management is, Jay believes you have to be more personable and flexible in your communication style in order to relate to your clients.

In commercial property management, there wasn’t as much fluctuation with clientele, so everyone had a mutual understanding of what needs to be done from both the client and the property management side.

 

Highlights and challenges

Jay has certainly experienced some highlights throughout his career at EP Homes.

But his biggest highlight is always when he receives feedback from the clients through emails, and sometimes even thank you cards.

Nothing makes him happier than building a rapport with each client and knowing they had a positive experience with EP Homes.

“… if you address something with Jay or Roselem, they will address (the issue) right away”

– The Estrellas

While there are many highlights of the job, it doesn’t come without some challenges.

For example, there are times when clients struggle with understanding the terms of the lease like permitting property management home inspections throughout the year, so warranty issues can be captured.

These moments can be challenging, but Jay always approaches them with a positive attitude and never ceases to get the job done.

Life at home

When not at the office, Jay (also known as Jay T or JayJay) spends his time with his wife and kids, and enjoys making dinner for everyone.

He tries to do something healthy every day, whether it’s making a smoothie, going to the gym, playing tennis or simply taking a walk.

When he’s not spending time with his family or doing something healthy, Jay watches his favourite sports teams, the Lakers or the Knicks.

Unbeknownst to some, Jay is also a skilled carpenter—and while he loves music, he claims that music does not love him.

On Sundays, Jay starts his morning with a cup of coffee and makes his rounds to friends and family members to mow their lawns or shovel their walks.

So, it’s no wonder that when asked who he would change places with for a day, Jay replied, “Keanu Reeves”—a kind and humble guy whom he admires both as an actor and person.

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